Privacy Policy

This policy explains what personal information Kids Party House collects, why we collect it, who we share it with and how you can access or correct it. It applies to this website and to the quote matching service provided through it.

What we collect

When you send a party brief or contact us, we collect the information you give us in the form. That normally includes your name, email address, phone number, the suburb or postcode where the party is being held, the service you are interested in and any details you add in the message field.

We also collect standard technical information when you visit the site, such as your IP address, browser type, the pages you view and the site or search that referred you. This is used to understand how the site is used and to keep it working.

How we use it

We use the information you provide to match your enquiry with party suppliers who service your area and are available on your date, and to pass your brief to those suppliers so they can quote. We also use it to respond to you, to provide customer support and to improve the service.

We do not sell your personal information.

Who we share it with

Your party brief is shared with the suppliers we match you with, so that they can prepare a quote and contact you. Those suppliers are independent businesses. Once your details are with them, their own privacy practices apply to how they handle your information, and we recommend reviewing the privacy policy of any supplier you go on to book.

We may also share information with service providers who help us operate the site, such as hosting, email and analytics providers, and where we are required to do so by law.

Cookies and analytics

This site uses cookies and similar technologies to remember your preferences, measure how the site is used and improve it. You can control cookies through your browser settings, though some parts of the site may not work as intended if you disable them.

REQUIRED BEFORE LAUNCH. Confirm which analytics, advertising and consent tools are actually implemented, then update this section to name them and describe what they do. If advertising or tracking cookies are used, a separate cookie policy and a consent mechanism may be required.

Storage and security

We take reasonable steps to protect the personal information we hold from misuse, loss and unauthorised access, including access controls and secure hosting. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

We keep your information for as long as it is needed for the purposes described in this policy, or as required by law.

Accessing and correcting your information

You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. Contact us through the details below and we will respond within a reasonable period.

If you have a complaint about how your personal information has been handled, contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner.

Children

This site is intended for use by adults planning children's parties. We do not knowingly collect personal information directly from children. If you believe a child has provided us with personal information, contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last updated. Material changes will be notified on this page.

How to contact us

REQUIRED BEFORE LAUNCH. Insert the operating entity name, ABN, contact email address and postal address for privacy enquiries. These details have not been supplied and must be completed before this page is published.

In the meantime, you can reach us through the contact form.